WARNING: CHOKING HAZARD – SMALL PARTS. NOT FOR CHILDREN UNDER 3 YEARS. YOU ACKNOWLEDGE THAT THE PRODUCTS ARE NOT DESIGNED, MANUFACTURED OR INTENDED FOR USE BY CHILDREN UNDER THE AGE OF THREE (3) AND MAY CONTAIN SMALL PARTS. NOT INTENDED FOR USE WITHOUT ADULT SUPERVISION.

Acceptance of Terms of Use

Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of CooperandKid.com, operated by Cooper & Kid, LLC (the “Company”, “we”, “us” or “C&K”). The following terms and conditions (collectively, these “Terms of Use”), govern your access to and use of CooperandKid.com, including without limitation our monthly, quarterly or annual product and gift service (collectively, the “Services”), and include any content, functionality and services offered on or through Cooperandkid.com (the “Site”).

By purchasing a Cooper Kit, you accept and agree to be bound and abide by these Terms of Use. By accessing, subscribing to C&K, or using any C&K operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide by and be bound by the terms described herein.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity’s behalf.

Registration: You are required to create an account in order to purchase from our Site.

General Returns, Credits, Refunds and Exchange Policy (the “Policy”)

GENERAL RETURN POLICY

We do not accept returns on any subscription boxes.

PRODUCT EXCHANGES

We do not accept any Product exchanges.

DAMAGED PRODUCTS

If the Product arrives damaged or not substantially as described on the Product information page on the C&K website (“Damaged Product”), email us at customerservice[at]cooperandkid[dot]com and we will discuss the replacement of any defective product. C&K will accept returns for a full refund for Damaged Product only in accordance with the Return Procedures below. Provided that C&K confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

If the Product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

RETURN PROCEDURES FOR DAMAGED PRODUCT

The following sets forth the required Return Procedures:

All returns must be made within 14 days after the Product shipment date.
All returned Products must be unused.
Send an email to customerservice[at]cooperandkid[dot]com with “Return Request” in the subject line. All returned Products must be returned in accordance with the instructions received from contacting C&K customer service.
You are solely responsible for the cost of shipping the returned Product.
All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued. Once your Product return is received and inspected, we will send you an email notification.
Please ship all Product returns to the following address:
Cooper & Kid
1500 NE Jackson Street, Studio 263
Minneapolis, MN 55413.

LATE OR MISSING CREDITS

If you haven’t received a credit card refund, as set forth above, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@cooperandkid.com.

QUESTIONS ABOUT RETURNS, CREDITS OR REFUNDS

All questions concerning returns, credits or refunds should be sent to customerservice@cooperandkid.com or mailed to the above address.

ORDERS AND SUBSCRIPTIONS

For each Product you order, you agree to pay the price applicable for the Product as of the time you submitted your order (“Product Price”), the delivery fees for the delivery service you select (“Delivery Fees”), and any applicable Taxes (defined below). If you order a subscription to a Product that auto-renews periodically (“Subscription”), then you agree to pay the applicable Product Price, Delivery Fees, and Taxes upon each auto-renewal date, until you terminate your Subscription in accordance with the directions on the C&K website. Please note that if your Subscription includes a discounted Product Price for a promotional period, once the promotional period expires, your Subscription will renew at the full Product Price. C&K will automatically bill your credit card submitted as part of the order process for such amounts and you hereby authorize us to do so.

IF YOU PURCHASED A RENEWING SUBSCRIPTION, YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL. IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR SUBSCRIPTION RENEWAL. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.

IF YOU PURCHASED A STANDARD YEARLY SUBSCRIPTION (WHICH INCLUDES COMMITMENT TERMS AND DISCOUNTS) AND YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL CONTINUE TO RECEIVE PRODUCT AND BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.

You will be solely responsible for payment of all taxes (other than taxes based on C&K’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the Product purchase (“Taxes”). All payments are non-refundable (except as expressly set forth in these Terms of Sale). Without limiting other remedies, we reserve the right to charge a late fee on all past due payments equivalent to the lesser of one and a half percent (1.5%) per month on the unpaid balance or the highest rate allowed by law. You agree to pay for all collection costs, attorneys fees, and court costs incurred in the collection of past due amounts.

SHIPPING

Products will be shipped in accordance with the shipping method you selected when placing the order. Any delivery dates provided by C&K are estimates. C&K reserves the right to make deliveries in installments. C&K will post all shipping information in your customer portal / Account and you may review your order and shipping information on your Account. If you provide us with inaccurate shipping information and the Products are returned to C&K, then we reserve the right to charge you the costs associated with reshipment of the Products. You will be responsible for paying for your own shipping costs for returning Products. Shipping costs are non-refundable. Depending on where you live, the time it may take for your Product to reach you may vary. If you are shipping a Product that cost over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

ERRORS INACCURACIES AND OMISSIONS

Occasionally there may be information on the C&K website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law.

MODIFICATION TO THE PRODUCTS AND PRICES

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue sale of any product or service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any such modification or price changes.

PRODUCTS

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue sale of any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected. We have made every effort to display as accurately as possible the colors and images of our products and services that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Warranty: You are responsible for deciding if the products you receive are suitable for your family. You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by C&K. We will not offer any compensation under any circumstance.

LIMITATION ON ORDERS

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Site and Contents Ownership

The Site is owned by Cooper & Kid, LLC. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof is property of C&K, its licensors or its third-party image partners. All elements of the Site are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Limitation of Liability

In no event shall Cooper & Kid LLC, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Cooper & Kid LLC Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Cooper & Kid LLC records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Cooper & Kid, LLC. for that calendar month in question.