THE COOPER KIT BASICS

What is in a Cooper Kit?

Each kit is filled with 5+ activities that explore a particular theme, such as flight, magic, robot dinosaurs on a medieval alien planet made of chocolate chip cookie dough, fitness, etc. Furthermore, the kit will have a corresponding social emotional, character development or life skill explored. The activities can be done on a weekend, or spread out over several weeks. Each kit also includes a published storybook, themed recipes, an activity guide and parenting resources. The kits are richly designed, adventuresome and injected with a sense of humor. And for a super bonus, the shipping box is designed to turn into a themed project or toy. Basically, each Cooper Kit is uniquely a one-of-a-kind family exploration.

For what age is the Cooper Kit appropriate?

The Cooper Kit was designed for families with kids between the ages of 5 – 11. Since adults will be involved in the activities and will add their child specific know-how, the age span may be expanded to 4 to 12, depending on the child. The kit is also safe for adults of all ages.

Can the child do the activities unsupervised?

The kits were designed for adults and kids to do together and some projects require the skills, input, stories and wisdom of a grownup.

Does the kit include everything I need?

Each kit includes a wide variety of projects, from cooking to building to art. These activities may require you to have a few basic household items, such as cookware, a simple tool kit, scissors and crayons. All other project necessities, such as treasure maps, pixie dust, and dinosaur feathers, will be provided by Cooper & Kid.

How can I share our Cooper Kit experience?

We’d love to hear from you, so please send us stories of your Cooper Kit experiences at info@cooperandkid.com. We also invite you to share with other Cooper & Kid families by posting photos and comments on our Facebook page at www.facebook.com/Cooperandkid and Instagram @CooperandKid.

Why do you ask for the child’s name and birthday?

Birthdays rock… especially when you’re 7. We’d like to email you a birthday bonus that you can use to celebrate your child’s birthday.

SUBSCRIPTIONS

What types of subscriptions are available?

We offer three types of subscription plans; Quarterly, Standard Yearly and Prepay Yearly.

• Quarterly Subscriptions receive one Cooper Kit every three months and renew automatically.
• Standard Yearly Subscriptions are a commitment for a year of Cooper Kits (a total of four… one per quarter) paid every quarter. This subscription gives the subscriber a discount of $20. Standard Yearly Subscriptions renew automatically. This subscription option is ideal for those who would like a discounted subscription, but prefer to pay in smaller, quarterly installments.
• Prepay Yearly Subscriptions prepay for a year of Cooper Kits (total of four…one per quarter) and receive a discount of $40. After one year, your subscription will renew automatically for another year.
• At any time, you can switch from a quarterly to either yearly plan. Cancellation options vary based on subscription. See below for more details.
• There is also a Gift One Year of Kits package. This is not a subscription, but is a one-time purchase of a year of Cooper Kits.

How do I change my account information?

You can log-in to your account on our website to change your payment details and mailing address. Please change your mailing address by at least 3 weeks before a kit mailing date (which are Mid March, June, September and December).

How do subscriptions work?

You sign up once at either the standard yearly, prepay yearly or quarterly subscription level and will automatically receive Cooper Kits every 3 months until you cancel your subscription. For quarterly and standard yearly subscriptions, Cooper & Kid will charge your credit card automatically once every 3 months when a kit is mailed to you. For prepay yearly subscriptions, you will be charged for a full year of kits in advance for the deepest discount offered. We do the work. You make the memories. Easy.

SHIPPING AND BILLING

Cooper Kits ship every 3 months. Which months in particular? And does my sign-up date affect when I get my first kit?

Your first kit will be mailed right away upon purchase. Your following Cooper Kits will ship mid- to late-month in March, June, September, and December. If you sign up for your first kit within four weeks prior to our regular shipping dates, to prevent getting another kit too soon, your second kit will go out on the second subsequent mass shipping date. We’ll send you an email at the time of your order detailing when you will receive your first and subsequent kits.

When will my Cooper Kit arrive?

We ship via USPS Priority or UPS Ground from Minneapolis, Minnesota. Domestic shipments typically take 3 – 7 days, depending on your distance from Minnesota.

Do you offer international shipping?

Yes, please look for the ‘Shipping Internationally’ link on the order pages.

Can I track my shipment?

Yes. When we mail out your Cooper Kit, we’ll send you (or your gift recipient) an email with the tracking number for your Cooper Kit and put the tracking information in your customer portal / Account. To better guarantee that you receive these emails and they are not blocked as junk mail, please add cooperandkid.com to your email friends list.

I am going on vacation. Can you hold my kit until I return?

You can hold your shipments for up to 1 year by sending an email to customerservice@cooperandkid.com or in your customer account. Indicate when you will return, and we will hold your kits and mail them to you after your return date.

When is my credit card charged?

If you purchase a prepay yearly membership, your card will be charged for the full membership upon signing up. If you purchase on the quarterly or standard yearly program, your card will be charged for your first box at the time of signing up and then on the 6th of each shipping month (December, March, June and September) for your subsequent boxes.

Sales tax

State tax regulations require that Cooper & Kid collects 7.775% sales tax on orders being shipped and handled in Minnesota. All sales tax collected is paid to the state of Minnesota as applicable (where the merchandise has been shipped). Note, gift card purchases do not include sales tax. If your gift recipient redeems their gift for shipment in Minnesota, they will be charged sales tax at the time of their gift redemption.

Sales tax is boring…. here’s a dinosaur

GIFTING

Can I send a gift message with the kit?

At check-out, you’ll find a form field to enter a gift message that will be included on their first kit.

We’ll also send you a message detailing the gift, which you can give to your friend to inform them that they will receive their first kit shortly. We do not communicate with gift recipients until their first kit ships.

If you would like them to be notified of their gift please contact customerservice@cooperandkid.com and we can send them a special email on the date of your choice.

Lucky me! Someone gave me a gift certificate. What do I do next?

First off, look in the mirror and feel loved. Then sign up for the Cooper Kit and enter the gift certificate code during the check-out process. The gift certificate credit will be applied to your account and used towards your subscription of choice automatically.

I purchased a yearly subscription as a gift. Can I indicate when it should start?

To hold your shipment, please send an email to customerservice@cooperandkid.com and indicate when we should start sending the kits.

What happens when a Gift One Year of Kits Package ends?

In the fourth and final kit, your lucky recipient will find a note reminding them that this is their last box and encouraged to come get more kits. We will also send them an email notifying them of the end of the gift package.

CANCELLATIONS AND RETURNS

CANCELLATIONS AND RETURNS

We offer a full refund within 48 hours of initial purchase. All membership options can be refunded within this period.

• Quarterly Subscription Cancellations Since we process credit card payments on the 6th day of the shipment month, quarterly subscribers can cancel their subscriptions and not receive any more kits if canceled before the 6th of the shipping month.
• Standard Yearly Subscription Cancellations These discounted subscriptions are a commitment to purchase 4 discounted Cooper Kits, billed quarterly. These subscriptions may be canceled after the 4 Cooper Kits have been paid for and shipped. At that time, you will have in your account, the cancellation option activated. It will remain active until the next billing cycle (the 6th of a shipping month). If you do not cancel within that time, your subscription will auto renew for another discounted Standard Yearly Subscription. You will be notified by email and by insert in your fourth kit that you have received your fourth kit and that your subscription is scheduled to renew. When you cancel your subscription, you will still be charged for and receive any outstanding Cooper Kits in your yearly commitment, if applicable.
  
  For Example: If you purchased a Standard Yearly Subscription which is a commitment of 4 discounted Cooper Kits and you ask customer service to cancel your subscription after your 2nd Cooper Kit, you will still be billed for and receive the remaining 3rd and 4th Cooper Kits in your subscription. Your commitment only ends at the end of the forth Cooper Kit.
• Prepay Yearly Subscriptions Cancellations These discounted subscriptions prepay for a year of Cooper Kits and renew annually. You will be notified by email and by insert in your fourth kit that you have received your fourth kit and that your subscription is scheduled to renew. If you do not cancel before the next billing cycle (the 6th of a shipping month), your subscription will automatically renew for another Prepay Yearly Subscription. When you cancel your subscription, you will still receive any outstanding Cooper Kits in your yearly subscription, if applicable

Please note that after 48 hours, all sales are final. Membership can be transferred at any time by sending an email to customerservice@cooperandkid.com . To update your address or change your credit card details, please log in to your account.

What if I don’t like what I receive?

If you find that you don’t immediately love each kit or that you don’t grow attached to the service over time, we recommend that you give up your membership.

Returns

Cooper Kit shipments are not returnable. However, if any materials included in your kit are damaged or defective, email us at customerservice@cooperandkid.com and we will be happy to replace those items for you.